FAQ

    Everything you need to know about using Nectar AI, from creating companions to billing and support.

    General Use

    What is Nectar AI?

    Nectar AI is an adult AI companion platform for users 18 and over. You can design and interact with fully customizable virtual companions by choosing their appearance, personality, and backstory, then engage through chat, roleplay, and AI-generated images and video. Companions carry persistent memory, so each conversation builds on the last.

    Is Nectar AI free?

    Yes. Nectar has a free plan that includes the character creator, AI chat, and a limited number of image generations. Premium plans unlock unlimited messaging, extended memory, HD image and video generation, additional AI models, and advanced customization options.

    What's the difference between SFW and NSFW modes?

    SFW mode filters explicit content for general-audience interactions.
    NSFW mode removes those filters and allows mature adult content, including explicit roleplay and sexual themes. NSFW mode is available only to verified users aged 18 and over. All NSFW interactions must involve consenting adults only. Content depicting or involving minors (including fictional or AI-generated) is strictly prohibited and will not be generated.

    Are my chats private?

    Yes. All conversations and generated content on Nectar are private and not visible to other users. Your interactions are not shared with third parties and are not used to train external AI models.

    Can I generate images and videos?

    Yes. Nectar includes a built-in image and video generator. You can create high-resolution visuals of your companion while controlling poses, outfits, lighting, settings, and effects, without leaving the platform.

    How is Nectar AI different from other platforms?

    Nectar is built around the things most AI companion apps compromise on:

    • Best Built-in image and video generation
      Create state-of-the-art HD visuals of your companion in-platform, tied to the same character you're chatting with. No separate apps or tools required.
    • Companion memory that sticks
      Nectar carries one of the longest conversation memories available. Your companion remembers storylines, shared history, and your preferences across sessions.
    • Multiple AI models
      Switch between models optimized for different conversation styles, from fast-paced dialogue to emotionally nuanced roleplay, without starting over.
    • Deep character customization
      Build companions from scratch with granular control over appearance, personality, backstory, and speaking style.
    • Private by default
      Your conversations and generated content stay private and are never used to train external models.

    Character Creation & Customization

    How do I create a companion on Nectar?

    After signing up, the character creation tool walks you through selecting appearance, body type, ethnicity, outfit, personality traits, and backstory. You can also write a fully custom backstory and define your companion's speaking style. Most characters are ready to chat within minutes.

    Can I customize my companion's personality and backstory?

    Yes. You select from personality archetypes and write a custom backstory. The AI model adapts to your input and remembers the details you share, so interactions feel personal rather than generic.

    How do I create an engaging AI character?

    Give your character a strong, specific identity. Choose a few defining traits, outline their personality clearly, describe their appearance in detail, and build a backstory with likes, dislikes, and a distinctive speaking style. The more specific you are, the more consistent and immersive the character will be.

    Can I change how long or short my AI's responses are?

    Yes. Adjust response length in Generation Settings. You can also switch between available AI models and enable Long Mode or Short Mode depending on the conversation style you want.

    Can I make my AI speak in different languages?

    Nectar currently supports several languages including English, German, Spanish, and French. Additional language support will be added in future updates.

    What's the best way to keep a story going longer?

    Add more detail to your initial prompt and expand on example dialogues in the advanced settings. The more context you give the AI upfront, the better it sustains longer, more coherent storylines.

    How do I get better responses from my companion?

    Be specific. Clear prompts, detailed context, and explicit roleplay instructions help the AI understand your intent and produce better responses. Vague prompts tend to produce vague answers.

    Memory & Chat Behavior

    Does Nectar have better memory than other apps?

    Yes. Nectar is designed with stronger memory than most AI companion platforms. Your companion retains context from previous sessions, including storylines, preferences, and details you've shared. Memory is still technically limited, so older exchanges may fade over time. Premium plans offer extended memory options.

    What happens to my chat memory if my subscription expires?

    Premium memory features become unavailable when your subscription ends, and stored chat history from premium tiers may become inaccessible. The free plan's memory limits apply to your account going forward.

    How do I stop my companion from repeating itself?

    Try rephrasing your input, switching to a different AI model, or resetting the conversation. Repetition usually clears up when the model gets fresh context to work from.

    Content & Guidelines

    What content is prohibited on Nectar?

    The following is strictly prohibited in character creation, chat, image and video generation, and all public submissions, regardless of context or framing.

    Minors and underage content
    Any character, scenario, or image depicting individuals under 18 in a sexual, suggestive, or romantic context. This applies whether the age is stated, implied by setting, or suggested by appearance.

    Non-consensual scenarios
    Content that depicts or glorifies sexual acts without clear consent, including assault or coercion scenarios framed as erotic or desirable.

    Incest
    Romantic or sexual content between family members.

    Bestiality
    Sexual content involving animals of any kind.

    Extreme violence
    Gratuitous gore, torture, mutilation, or graphic depictions of death with no narrative purpose. Dark and violent fictional themes are permitted; content that exists purely to exploit or celebrate suffering is not.

    Abduction and trafficking
    Scenarios simulating kidnapping, human trafficking, sexual captivity, or coercive control when framed approvingly or erotically.

    Prostitution
    Content simulating or promoting the exchange of sexual acts for money or equivalent compensation.

    Bodily waste fetishes
    Sexual content involving urine, feces, or other bodily waste.

    Illicit activity
    Content that simulates, facilitates, or provides instruction for real-world crimes, including drug manufacturing, fraud, or violence targeting specific real people.

    Professional advice roleplay
    Characters may not roleplay as licensed medical, legal, financial, or psychological professionals dispensing real advice. This includes crisis counseling, suicide intervention, and mental health therapy scenarios.

    Hate speech
    Content targeting individuals or groups based on race, ethnicity, religion, gender, gender identity, sexual orientation, disability, or national origin.

    Real people
    Characters based on recognizable real individuals (celebrities, public figures, or private persons) are prohibited.

    Copyrighted characters
    Direct use of named characters or specific designs from copyrighted IP is prohibited. See the Intellectual Property section for details.

    Why was my bot deleted?

    Bots are removed when they violate Nectar's content guidelines or community standards. The most common reasons:

    • The character was designed to portray or imply a minor in a sexual or romantic context
    • The bot's name, backstory, or scenarios included prohibited content categories
    • The bot was used to generate or facilitate prohibited content in chat

    If you believe your bot was removed in error, email support@nectar.ai or join our Discord community and make a support ticket with your account details and a description of the situation. Our team reviews all appeals.

    What happens if I violate the guidelines?

    Depending on the severity of the violation:

    • Content is removed without notice
    • Your account will be permanently banned
    • For the most serious offenses, such as creating or interacting with minors, law enforcement will be contacted

    Can I appeal a content removal or account ban?

    Yes. Email support@nectar.ai or join our Discord community and make a support ticket with your username and a description of the situation. Our team will review and respond within 3–5 business days.

    Age & Eligibility

    Who can use Nectar?

    Nectar is strictly for adults aged 18 and over. By creating an account, you confirm that you meet this requirement. Users under 18 are not permitted to use Nectar under any circumstances.

    What if I suspect another user is under 18?

    Report it immediately using the in-platform reporting tools, by emailing support@nectar.ai, or by joining our Discord community and making a support ticket. All reports of suspected underage access are reviewed by our trust and safety team. Accounts found to belong to minors are terminated immediately.

    Can someone under 18 use Nectar with parental permission?

    No. Nectar is an adult platform. Age restrictions are absolute and are not overridden by parental consent. There are no exceptions.

    Intellectual Property

    Can I base a character on an existing fictional character?

    You can create characters inspired by genres, archetypes, or aesthetics without using protected names or designs. What's not allowed is directly using named characters or specific designs from copyrighted works. Your character must be original.

    Can I base a character on a real person?

    No. Characters based on recognizable real individuals (whether celebrities, public figures, or private persons) are prohibited. This applies whether the person is named directly or depicted by recognizable likeness.

    I believe my intellectual property is being used on Nectar without permission. How do I report it?

    Email support@nectar.ai or join our Discord community and make a support ticket with the following:

    • A description of the content in question and where it appears on the platform
    • The intellectual property you believe is being infringed
    • Your contact information and documentation of ownership or authorization if applicable

    Nectar processes takedown requests under the DMCA (US), the EU Digital Services Act, and the UK Online Safety Act.

    My likeness is being used on Nectar without my consent. What can I do?

    Email support@nectar.ai or join our Discord community and make a support ticket. You do not need to file a formal legal notice. A clear description of the content and your identity is sufficient to initiate a removal review. Unauthorized use of real individuals' likenesses is taken seriously and acted on promptly.

    What happens to accounts that repeatedly violate intellectual property rules?

    Repeat violations escalate from content removal to account suspension and permanent termination.

    Acceptable Use

    Can I have more than one account?

    No. Nectar allows one account per person. Creating multiple accounts (including to evade a suspension or ban) violates our terms and results in termination of all associated accounts.

    Can I scrape or mass-download content from Nectar?

    No. Automated scraping, mass content extraction, or any systematic collection of platform content or user data is prohibited, whether done manually or through automated tools.

    Can I harass other users or creators?

    No. Harassment, doxxing, impersonation, and targeted abuse of other users or creators are prohibited and will result in account action up to and including a permanent ban.

    What if I try to work around the content filters?

    Attempts to evade moderation through encoding, obfuscation, repeated resubmission, or any other workaround are treated as additional violations and will accelerate enforcement action on your account.

    Subscription & Billing

    Is Nectar free?

    Yes. Nectar offers a free plan with access to the character creator, AI chat, and limited image generations. Premium plans unlock extended memory, additional AI models, unlimited messaging, HD image and video generation, and advanced customization features.

    What are Nectar credits?

    Credits are the in-app currency used for premium actions, including advanced roleplay, image and video generation, and access to certain AI models. Credits can be purchased separately or come bundled with premium plans.

    How do I upgrade my plan?

    Go to Profile > Settings > Subscription and Credits and select your preferred plan. Upgrades take effect immediately.

    How do I manage or cancel my subscription?

    Go to Profile > Settings > Subscription and Credits to update, change, or cancel your plan at any time.

    Will I lose access immediately if I cancel?

    No. Your premium features stay active until the end of your current billing cycle. After that, your account reverts to the free plan.

    Is my payment information secure?

    Yes. All payments are processed through encrypted, secure payment systems. Nectar does not store your sensitive financial details.

    Technical Support

    I can't log in to my account. What should I do?

    Check that you're using the correct email and password. If you've forgotten your password, use the reset link on the login page. If the issue persists, check our Discord or status page for known outages, or email support@nectar.ai / join our Discord community and make a support ticket.

    The image generator isn't following my prompt. What should I do?

    Try rephrasing your request with more specific, detailed descriptions. Precise language (describing exact poses, outfits, settings, and lighting) significantly improves output quality.

    How do I contact support?

    Join our Discord community to create a support ticket for the fastest response, or email support@nectar.ai. For trust and safety concerns (IP reports, abuse, or suspected underage content), email support@nectar.ai or open a Discord support ticket and flag it as a trust and safety matter.

    How do I delete my account?

    Contact support through Discord or email support@nectar.ai to request account deletion. Account deletion is permanent and cannot be undone.

    Didn't find what you were looking for?

    Visit our support page or join our Discord community, where our team can help with anything not covered here.