Nectar AI Complaints Policy
Version 1.1. Last Revised on January 28, 2026
Complaints Policy
The following terms constitute our "Complaints Policy": We are committed to providing a positive and respectful environment for all users of our App and Site. If you have any complaints regarding any aspect of our services, please follow the procedures outlined below.
For general questions about our platform, visit our homepage, explore our AI companion creator, or check our pricing plans. You can also review our Privacy Policy and Terms of Service.
How to Submit a Complaint: If you wish to lodge a complaint, you can do so through one of the following methods:
- Email: Send your complaint to our support team at support@nectar.ai.
- Discord:Join our Discord community and raise your complaint in the designated support channel.
Information to Include in Your Complaint: To help us address your complaint effectively, please include the following information:
- Your name and contact information.
- A detailed description of your complaint.
- Any relevant screenshots or documentation that support your complaint.
- The date and time the issue occurred.
Complaint Handling Process:
- Acknowledgement: Upon receiving your complaint, we will acknowledge receipt and resolve within 7 business days.
- Investigation: Our support team will review and investigate your complaint. This may involve contacting you for further information or clarification.
- Resolution: We aim to resolve complaints promptly and will provide you with a response outlining the findings of our investigation and any steps we have taken to address your concerns. All reported complaints will be reviewed and resolved within 7 business days.
- Follow-Up: If you are not satisfied with the resolution of your complaint, you may request a follow-up review. We will re-evaluate your complaint and provide a final decision.
Confidentiality: We treat all complaints with the utmost confidentiality. Any personal information you provide will be handled in accordance with our Privacy Policy and applicable data protection laws.
No Retaliation: We are committed to ensuring that there is no retaliation against any user who submits a complaint in good faith. If you believe you have been retaliated against for lodging a complaint, please contact us immediately.
Contact Us: If you have any questions about this Complaints Policy or need assistance with submitting a complaint, please contact us at support@nectar.ai or join the Discord for immediate support.
By using the App or Site, you agree to comply with this Complaints Policy and understand that the enforcement of this policy is at our sole discretion.